Reference

How panda38 Handles Your Personal Information

Your account data, wallet details, and activity on panda38 are handled with a clear set of rules — this page tells you exactly what we collect, why we collect it, and how you can control it.

DANA, OVO, GoPay wallet data protectedAccount activity kept privateYour right to request data accessCookie use disclosed clearlyContact path for all privacy queries

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What We Collect and Why It Matters

panda38 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your account: your name, email address, phone number, and the payment method you connect — whether that's DANA, OVO, or GoPay. We use this to verify your identity, process deposits and withdrawals,

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and keep your account secure. We also log device and session data — browser type, IP address, and login timestamps — to detect unusual access and protect your wallet from unauthorised use. We do not sell your personal data to third parties. Transaction records tied to
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your DANA, OVO, or GoPay wallet are retained for the period required under applicable financial and legal obligations, which vary by jurisdiction. If you use multiple devices to access your account, session data from each device is linked to your account profile so we can maintain
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continuity without asking you to re-verify every time. You can request a summary of the data we hold on your account at any time by contacting our support team. All data handling is subject to local law and is available only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Live Chat Support Open the live chat window from your account dashboard to raise a privacy query directly. Our team handles data requests, deletion queries, and account-access concerns through this channel.

Email Privacy Desk Send a written privacy request to our support email address found in the account help section. Include your registered phone number so we can locate your account record accurately.

Account Help Centre The Help Centre in your account settings contains a dedicated privacy request form. Use it to ask for a copy of your data, correct inaccurate details, or flag a data concern.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Cookie Use on panda38

We use session cookies to keep you logged in across pages and preference cookies to remember your chosen payment method — DANA, OVO, or GoPay — so you don't re-enter it each visit.

Account Security Measures

Your account is protected by OTP verification on login and withdrawal requests. If a login attempt comes from an unfamiliar device, we flag it and send an alert to your registered number.

Data Retention and Deletion

We keep your account data for as long as your account is active and for any period required by applicable law after closure. You can request deletion of non-mandatory data by contacting our support team.

Requesting Changes to Your Data

If your registered email, phone number, or linked wallet details are incorrect, submit a correction request through the Help Centre. We verify your identity before making any changes to your record.

Privacy Policy Questions Answered

These are the questions we hear most from Indonesia account holders about how their data is handled on panda38. If your question isn't covered here, the live chat and email privacy desk are both open for direct queries.

We collect your name, email, phone number, and the e-wallet you connect — DANA, OVO, or GoPay. Device data and login timestamps are also recorded for account security purposes.

We do not sell your data. We share it only with payment processors needed to complete DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality agreements.

Submit a data access request through the Help Centre form in your account settings or contact our support email. We verify your identity first, then provide a summary of your stored record.

Yes. Submit a deletion request via the Help Centre. We remove non-mandatory data promptly. Some records — such as transaction history linked to DANA or OVO — must be kept under applicable legal requirements.

We use session cookies for login continuity and preference cookies to save your chosen payment method. You can manage cookie settings through your browser, though some features may be affected.

After account closure, we retain only the data required by law for the mandatory retention period. Data not subject to legal retention requirements is deleted from active systems following your request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountpanda38 Login InfoLombok Lagoon Megaways

How panda38 Handles Your Personal Information

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Cookie Use on panda38

Account Security Measures

Data Retention and Deletion

Requesting Changes to Your Data

Privacy Policy Questions Answered

01 What personal data does panda38 collect when I register?

02 Does panda38 share my data with other companies?

03 How can I request a copy of the data panda38 holds about me?

04 Can I ask panda38 to delete my personal data?

05 How does panda38 use cookies on the site?

06 What happens to my data if I close my panda38 account?

Privacy Policy

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